Last updated 4 April 2025 

At Mallee District Disability and Age Support Service Pty Ltd (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Email address and phone number
• Address or location details
• Health or disability-related information (where relevant to our services)
• Emergency contact details
• Feedback, enquiries, or messages you send us

2. How We Collect Personal Information

We collect personal information through:

• Our contact form on the website
• Email or phone enquiries
• Service agreements and intake processes
• Direct communication with you or your authorised representatives

3. Why We Collect Your Information

We collect and use your personal information to:

• Provide disability and aged care support services
• Respond to your enquiries and manage service bookings
• Comply with legal and regulatory obligations, including NDIS requirements
• Improve our services and customer experience

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. Information is stored securely in both electronic and physical formats, with restricted access where appropriate.

5. Disclosure of Your Information

We do not sell or rent your information. We may disclose your personal information to:

• Our staff and contractors (on a need-to-know basis)
• Government agencies (e.g. the NDIS Quality and Safeguards Commission) where required by law
• Third-party providers assisting in service delivery (e.g. case management systems or IT support), bound by confidentiality obligations

6. Access and Correction

You may request access to or correction of your personal information at any time by contacting us. We will respond to such requests in accordance with the APPs.

7. Website and Cookies

Our website may collect non-personally identifying information (e.g. browser type, pages visited) for analytical purposes. Cookies may be used to enhance user experience.

8. Complaints

If you have a privacy concern or complaint, please contact us at the details below. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

Mallee District Disability And Age Support Service Pty Ltd 

Principal Place of Business: 9 Sunset Court Mildura, VIC 3500 

ABN: 62 785 983 064 | ACN: 683 660 362

Email: contact@mddasupportservice.com.au
Phone: 0419 118 786
Website: www.mddasupport.com.au